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Tomorrow’s Human Experience: Return on Experience - Session 4
Nothing drives outstanding business results so much as an amazing customer experience—and nothing creates positive customer experiences like design.

The success of human-focused companies such as Virgin Atlantic, Citibank and Apple is not by accident. In a world where people are reassessing what is valuable to them, companies that are driven from a customer experience perspective will continue to gain competitive advantage and sustained relevance.

This connection—between successful human outcomes and successful business outcomes—is what we call the ‘Return on Experience’.

Join us for Tomorrow’s Human Experience: The Birth of Monochannel —part 4 of a virtual series exploring the mindset that is needed now to deliver the customer experiences of the future.

Jun 9, 2020 06:00 PM in Pacific Time (US and Canada)

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Speakers

Tim Kobe, Eight Inc.
Founder and CEO
A design leader, Tim founded Eight Inc. in 1989. He writes and speaks regularly on innovation, technology, and holistic branded experience, contributing thinking that is sought by business leaders and designers across the world. Tim has overseen transformational brand experiences for some of the world’s leading innovative companies, including Apple, Virgin Atlantic and Xiaomi.
Chris Dobson, Eight Inc.
Executive Principal
Chris's passion is design that helps people and culture move forward. By combining architecture and content smartly, he believes brands have the power to facilitate this progress. As Principal for Eight Inc., Chris leads our Hong Kong studio. He was previously Managing Director of experience agency Imagination, and founded The Labs—an experience design consultancy.
Joseph Pine II, Strategic Horizons LLP
Co-Founder
Joseph Pine II is an internationally acclaimed author, speaker and management advisor. A lecturer on Columbia University’s Technology Management program, he also co-founded Strategic Horizons LLP to help businesses conceive and design new ways of adding value. Joseph has published several books, including 'Mass Customization', 'The Experience Economy and Authenticity’, and 'Infinite Possibility: Creating Customer Value on the Digital Frontier'.